1) Was sold a phone he said he didn't want.
Update: Nov. 10, 2017. S/o returned to T-Mobile Traverse City Mi. store and was able to talk to the manager, who informed him that no, the service had not been cancelled as previously stated. He was further told that he had to call customer service to do that, which was NOT what the sales rep said. Supposedly the service is now cancelled, but given reviews I've read about T-Mobile, I'm not going to rest until I know beyond doubt that it is in fact cancelled.
3) Went back into the store to ask if the monthly charge was indeed $95 and was assured that it was. The only logical explanation I can come up with is that they weren't counting the charge for the phones? If that is so, buyer beware if you're asking how much a monthly payment would be.
When the s/o left the store, he thought he'd gotten the LG V20, which was going for the buy-one-get-one sale, and actually had said he didn't want the LG V30. Getting the wrong phones alone was going to heft the price up to $60 per month ($30 per phone for 2 phones), then there was to be the Elite service and one regular service (which for 2 senior citizens would be $65 per month).
Came back to a store full of peeved "clients" all dismayed with the LACK of any ability to do anything except say "we are not T-Mobile" just a re-seller.
We went there the night of Nov. 8th 2017 to simply get information about their service. We'd had T-Mobile years ago and since it was new in our area, decided to switch from AT&T.
The Uncarrier! Unlimited talk, text and data! No taxes, fees or hidden charges.
My s/o was sold the phones he said he didn't want, was told the service would be $30 less than it actually would be
Excellent customer service, very friendly people. Awesome location!!
To recap:
2) There was a lot of fast talking going on, but the s/o asked several times what the bottom line monthly charges would be, and never got a straight or correct answer.
So I rarely write reviews - but as a public service I shall do my best to describe the horror. Upon entering I witnessed a customer boil over with frustration and storm out of the store - not a good omen. Upon buying a sim and plan - left and needed to return as they discarded my phone # and assigned a random#.
The $60 charge for the two LG phones was right there in writing in the paper work. When the s/o went back into the store to ask what was going on, the sales rep insisted again that the monthly charge would be $95 per month. I don't know what kind of voodoo math these guys are using, but in my world 65 and 60 pretty much adds up to 125.
Avoid at all cost.
The s/o had to go back into the store this morning, and was among others needing to talk to the manager. When he told them he wanted to void the sales and return merchandise he didn't ask for, he was told she couldn't do it because only the manager was able to do that and that person was out for the day. The s/o works out of town and isn't able to just pop into the store whenever the manager or other qualified personal decide to show up to take care of the running of their store.
The sales rep took the two LG phones back and supposedly canceled the entire account, but we're still out our $300 as of this review. At least he was able to get the sales rep to note in writing that they got the phones back. The s/o was told that, despite having the phones in our possession for less than 24 hours, we'd have to pay a restocking fee. I consider it money well spent for a solid lesson learned for doing business with T-Mobile.
Amazing !!!!!!!! The guys at T-mobile were absolutely outstanding very kind and patient carl was amazing to me he went above and beyond to help and make things work out I recommend these guys 100% they show outstanding customer service and I recommend them to anyone that likes being treated like you matter.... Thanks Carl again for being amazing !!!!!!!! .
T Mobile is a US Electronics Store based in Traverse City, Michigan. T Mobile is located at 1545 S Division St Suite 119, Traverse City, MI 49684, USA.
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