-Caleb
Initially, my experience trying to buy a used vehicle was a good one. The salesman was friendly and informative and I would have been very happy to buy a car from him. The car I was looking at was an advertised 2007 Volvo xc70 with minor (but not stated on the web listing) exterior/interior damage with around 100,000 miles. Car drove great but after the second time around the block the smell of antifreeze/coolant was thick in the car. I checked under the hood to find the coolant reservoir completely empty. Upon inquire of why, the vehicle was pulled into their service station where a young technician topped off the coolant but was unable to provide any theories to where the coolant had gone. To make sure that the engine was indeed sound and void of leaks, it was agreed that a pressure test would be conducted and results woulds be ready in only a few days. The weekend passed and I received a call from the dealership, saying that the test revealed no leaks and the car was fine. I settled on a price over the phone and agreed to pick up the car the following day. That day the car was driven around the block again only to have the same exact problems arise. No coolant/smell of coolant in the cabin. Now working full time and going to school makes my time very scarce and valuable. This was my second hour drive to the dealership with money in hand and despite my seriousness to purchase this car I was not met with the same attitude to sell it. I understand that I was purchasing a used vehicle but you tried to sell me something that wouldn't have made the trip back to my own home. My business may be trivial, being that I am not rolling a brand new vehicle off your lot but Serra my experience is something that myself and my family cannot ignore.
Prompt, courteous and efficient are the words I would use about Serra’s auto maintenance department. I’ve had a positive experience each time I take in my Prius.
They will take care of their customer's no matter what the problem. Good team.
My car has a recall and is waiting for parts. They've provided a loaner and have displayed such wonderful customer service. Chris and his service staff are AWESOME!!! Will definitely go back to them when I purchase my next vehicle.
The people are very nice there and always are!! The complimentary snacks in the waiting Room are great even though I don't take them..I was disappointed in the fact that they could not top off my coolant when I paid $90.00 for an oil change..but The service is always great and this is where I will continue to go.
Serra Traverse City Audi Volvo Volkswagen Toyota Nissan is a US Car Dealer based in Traverse City, Michigan. Serra Traverse City Audi Volvo Volkswagen Toyota Nissan is located at 1301 S Garfield Ave, Traverse City, MI 49686, USA.
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