Stopped for my regular oil change. Quick service, friendly staff and great prices. I used to hate oil changes until I started going to Fox Grand Traverse.
I worked with Gretchen Keith to buy my wife a new Explorer. She was a pleasure to work with. She did an outstanding job with answering all my questions. I can be very indecisive at times and when i came in I was not sure what i even wanted to buy. She helped assist me in picking out the right vehicle for my wife. everyone there was very friendly and made me feel at home. Everyone that walked by gave me a smile and asked how I was doing. i was very impressed with the customer service and will definitely be back again.
Great place to buy a vehicle. Kevin very nice and professional. The other sales persons are very good and will help you pick out the right vehicle for your needs.
Just took delivery of my new MKC. Everyone from service, financing to sales was truly professional and outstanding to work with. I would never go to another dealership ever! Can’t say enough good things about them!
I was up in this area for vacation when my engine blew. My car was towed here because it was the closest dealer. They quoted the job at 2 weeks, it ended up taking almost 2 months. On multiple occasions my service advisor assured me the car would be done by a certain date, and when that date came, I was told "it's looking like it'll be another week". That happened 2-3 times. When the vehicle finally was done, I had to make a 4 hour drive one way to pick it up. (My service advisor was well aware of the distance I would be driving home, we had multiple conversations regarding the fact that I live about 250 miles from the dealer). They never took the car on a test drive after replacing the engine, it only had 1 more mile on the odometer than it did when it was towed in. The new engine was making all kinds of rattling/grinding noises, so I had to take it to another dealer the day after I picked it up. They also charged me $160 for a battery that they never told me about until the day before I picked up the car. My service advisor said he was 'pretty sure' my dad authorized it, but he wasn't completely sure because 'that conversation was so long ago'. My dads name is not attached to the vehicle at all, the only conversation the two of them ever had was the day after my engine blew and my dad was asking the service advisor about getting me a rental car. Nothing more. (I was told by Ford customer service that they are refunding me the $160, but haven't heard from the dealer to find out how they are getting that money to me). Lastly, a gay pride sticker that was on the vehicle when it was towed there was missing when I got the car back, and the service manager said "so? That could've been anyone, your car was on our lot for two months. What do you really want me to do, buy you a new sticker?" So all in all this dealership gave me the worst experience, and a week after their 'repair', I'm still driving a rental car while another dealer looks over my car to figure out what Fox did incorrectly. Can't believe how awful my experience at this dealership has been.
Fox Grand Traverse is a US Car Dealer based in Traverse City, Michigan. Fox Grand Traverse is located at 3464 US-31, Traverse City, MI 49684, USA.
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