We bought a 2017 Hyundai Elantra here. Thank you to Brad Shepler for helping us with our first new car purchase, for explaining everything, and for delivering the car to us when it was ready to go. :)
Keep up the great work, Bill Marsh Hyundai team! I'll be back!
I had my winter tires changed out at a very popular tire store just yesterday. About five minutes after leaving, my low tire pressure light came on. Concerned, my boyfriend and I checked the tire pressure on every tire, raising and lowering the pressure multiple times, trying to make the light go out, to no avail. I took my car into the Hyundai dealership this morning and explained the situation. They took my car back right away and ran a diagnostic test. They told me my left rear sensor was not responding to their test. This could mean it simply needs to be reset or that the sensor was damaged during the tire switch yesterday. I call the "popular tire store" to explain the situation to which they insisted wasn't their fault but I could bring it in for them to look at. I explained this to the mechanic and receptionists at Hyundai, the mechanic offered to take my car back again and remove the tire to check for sensor damage. The receptionist also took me back and showed me where this sensor was located and, in fact, could be damaged during tire removal and replacement. I appreciated this so much as it made me understand that the popular tire store was lying in telling me it couldn't possibility be their error. He verified the sensor was not broken, but wanted to replace the part if it was in stock. He did, re mounted my tire and the light went off. The manager came out, told me my car was done, and asked if I had another few moments for them to run it through a car wash and quick vacuum. I agreed. Once they told me my car was ready, I signed for a bill of $0.00. They told me they covered all charges under the warranty (though I had already agreed to a $40 fee for checking just 30 minutes earlier) and I owed nothing. And they even threw in the car wash. I was absolutely thrilled as this was quite an upset for me after paying to have my tires removed just a day before. I thank everyone that helped me today at the Hyundai service department. You all were fantastic and I cannot brag about your service enough! Needless to say, I will be back this winter to have my tires changed with YOU and not the ever popular other tire store. Thank you!!!
They do a great job. I love my Hyundai.
Thanks to the Bill Marsh team and the friendly mechanic (sorry, forgot his name) who squeezed me in today when I showed up unannounced with a rattle that I wanted to get addressed before my warranty expires on my recently purchased 2014 Hyundai Sonata (CPO). The tech discovered the source of my rattle was, in fact, coming from a slightly loose hood (in the latch area). A quick adjustment of a couple of the bumpers and the hood no longer moves when closed, and the rattle is GONE. Thus was a difficult noise source to find. I'm very appreciative of everyone's time, including the two test drives with the tech during the process.
LeAnn at Bill Marsh Hyundai Service is so helpful and efficient! Thank you so much for getting my Kia taken care of!
Bill Marsh Hyundai is a US Car Dealer based in Traverse City, Michigan. Bill Marsh Hyundai is located at 1661 S Garfield Ave, Traverse City, MI 49686, USA.
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