Issue # 1: The morning of bringing him in, the Vet tech knew NOTHING about his scenario or procedure being done. I work in the human medical field, and you make yourself aware of the daily patients! You DON'T tell an owner, "I don't know much about what is going on." That tends to make staff sound very incompetent! Staff should be reviewing scheduled pt charts and notes in the morning!
Issue # 2: Moving right along, I get a phone call at work about 10:00am to inform me that our pup was okay, BUT...it's going to cost a little more than quoted! WHAT?? I never once received a phone call BEFORE his procedure, to inform me that they could not use the IV drip for the sedation, due to him whaling around and peeing everywhere. They "apparently" had to use the mask on him, which uses more sedation, and it increased my bill to $125.00! How about stopping, let him settle down and calling the owner to let them know of the situation?!?
Since this incident, I have lost a lot of trust in this facility. I'm patiently waiting for a return call form the office manager, as I did file a complaint about this!
I've never had any problems with Bay Area Pet Hospital, up until recently. A very disappointing experience!! I had taken our Lab mix back in to have scheduled staples removed. Unfortunately, he has to be sedated, due to being a wild man and too hyper....in which they were very well aware of this. I spoke to the staff FOUR different times before his scheduled date, and each time I was quoted $85.00 for the sedation. There was no office charge, being that they put the staples in. I informed each of the staff that this is what I was budgeting for, and that I did NOT want any surprises. If it were going to be more for any reason, than I needed to know at that time (Sunday evening. Scheduled date was Wednesday.)
I'm a bit torn. I took my dog in to be put to sleep and they did amazing with her and dealing with my emotional self. But on the other hand they told me I could leave her collar on her and they would have everything in the bag for me when I came to pick up her remains after creation. I went and pick her up and her collar wasn't in my bag. When I went back in they couldn't find it. That made me very sad if I would have known that I wouldn't get it back I would have taken it with me. Also they never asked me how to spell her name so it's spelled incorrectly on everything that has her name on it.
Issue # 3: I brought my pup into the clinic CLEAN and odorless at 8:15 am, and he was there ALL day, until my son picked him up at about 4:00 pm. The staff brought him out dirty and smelling horrible like urine and feces! They offered no reason as to why they could not clean him up, only that he had messed in his kennel. This is completely and utterly unacceptable. My son called and informed me of this at work! My son ended up having to give him a bath when he got home, due our pup reeking of urine and feces all over his back hind legs.
However the Dr and her staff were excellent
UPDATE: Thankfully the manager returned my call, and accommodated us for the situation. She will also be addressing her staff on the whole bathing issue.
Wonderful people we had the unfortunate experience that our loving Shi Szu was at the end of her life.
I have 9 Dogs.. 8 Dobermans and one corgi.. Dobermans have Breed specific health issues. As a breeder I need a vet who will listen and learn what I need for my breed. Bay Area Pet Hospital.. Has done this... NOT every one know and understands the Genetic issues and testing required prior to breeding healthy puppies, And I have the support and resources I need from them.
I've had animals for many years and occasionally have had to have them seen on an emergency basis. Over the weekend I noticed a large infected sore on one of my dogs and decided she needed to be seen that day. The charge wasn't out of the ordinary for an emergency visit so I guess I don't understand the complaints about price on here. I'm not sure what their prices are for normal visits because my dogs have another vet so I can't comment on that. I thought they treated us fine and fixed my dog up best they could and I was glad someone was available to see her fairly quickly. So I would recommend them if you have an emergency with your pet.
Bay Area Pet Hospital is a US Veterinary Care based in Traverse City, Michigan. Bay Area Pet Hospital is located at 844 E Front St, Traverse City, MI 49686, USA.
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