Very knowledgeable and pleasant. Great buying experience.
Always have received great customer service when needed. Betsy is very helpful.
Terrible customer service. I called ahead to make sure they could service my make and model and the lady on the phone was really nice and said absolutely. when I arrived two cute dogs greeted me and I kindly pet them. However the guy at the service counter was extremely rude. He sternly asked me to bring my machine to the counter with no greeting. I said ok how are you ? he said fine. put your machine on the counter. I took the top off my machine case and he immediately chewed my head off that he doesn't service this model and doesn't even carry any parts for it. I said oh sorry I called ahead to make sure and the lady said you did. he goes, I guess I can take a look at it but your on your own for service. I said ok that would be great. I tried to explain what was happening and rudely interrupted and said your looper is broken. I said I understand that sir, it keeps breaking for some reason and that's why I am here. he said well I can't do anything because your looper is broken that why the machine won't work. I said if you would let me explain whats been happening, maybe you can tell me why it keeps breaking. He said I can't do anything with a broken looper, can't you see that?. I was extremely fed up with the negative customer service and left. I would recommend going to CS sewing across the street from boyds. they were extremely nice and were able to help right away. would NOT recommend Boyd sewing center to anyone. don't know how they stay in business
Love the service and the staff!
The staff is so knowledgeable about all types of machines, techniques, and more. I take sewing classes there once a month, and I have learned so much from the teacher, Pam. I also bought my sewing machine there, and even if I have a silly user problem, they still take the time to help me figure out the problem and get back on track. They have been so generous with their time. They also have a nice selection of threads, sewing notions, and sewing machine related items. Boyd's is a far sight better than Jo-Ann's in terms of helpful and knowledgeable staff. The prices are fair, too, especially the cost of classes.
Boyd S Sewing Center Inc is a US Store based in Traverse City, Michigan. Boyd S Sewing Center Inc is located at 966 W South Airport Rd, Traverse City, MI 49686, USA.
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