Okay so walked into kays around 8 pm tonight. One salesman was helping anothet guest. The other was hanging signs. Walked in looking around to see what they had compare to the online store. My husband and i where waiting for them to finish there task. Then a guy walked in walked right up to the counter and the slaesperson got done pitting away his ladder. He didnt even address us. He just spoke to the guy that walked in. I may not be a dresses up. I was planing on buy atleast 6 gifts there. Oh well i will go online and buy them. If your not dressed and all that dont go there.
I bought my wife's engagement ring here. The staff were really friendly and helpful explaining the cost break down, as well as financing options, future upgrade options, etc.
I called on a Monday to ask what hours they worked and got to talking with the sales guy about the ring I was looking for. He said that since the ring I wanted was a special order, he'd talk to his manager and call me back on Wednesday. Wednesday came and went and I never received a call back. Friday morning I called to make sure everything was a go and talked to the manager about a miscommunication between the sales guy and I, sorted it out and was reassured that we could come out, get sized for the ring and have it ordered. This should have been easy. We drove from the Gaylord area over to Traverse city and started the process. The sales guy seemed unsure as to how to properly size a finger for a ring, and then couldn't seem to figure out how to use the computer, so tried a tablet and couldn't get that to work. After waiting for quite some time, he decided to try to call it in. For whatever reason, that seemed to be a problem and he said it'd be about an hour before they would be able to get back to him. We went for a walk and looked at some of the shops and came back to find that he'd suddenly come down sick and left. It was now almost closing time , and we hadn't gotten the ring ordered after all of that. They decided that it would be okay to order it for us the next day in the wrong size. When this was pointed out, the manager suddenly had customers that needed his attention and had to get off the phone. When the manager called back, we canceled the order. The customer service was awful and I wont work with any company that thinks this kind of behavior is acceptable.
Kay Jewelers is a US Jewelry Store based in Traverse City, Michigan. Kay Jewelers is located at 3200 S. Airport Rd. W., Space 520, Traverse City, MI 49684, USA.
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