The woman in the office is very kind, however, Sean "the manager" is extremely rude.
i have dealt with Colonial Self Storage and Granted the last recommendation was bad,I Began in late September of 2009 dealing with these folks.There was several staff changes since then and as of this date there is a wonderful office staff now who is top notch in what they do.Aside that i did suffer a break-in in September of 2011,things have improved.Auctions for units who have defaulted are more frequent and the bookings are faster.Granted i give a Good review for good service.Reason i have not given a "Very good" review is that with any small staff,there will be problems that need to be addressed (as with any company).
I am highly offended and do Not recommend this storage unit to anyone.
I cannot imagine who would put such an offensive and disgustingly rude man in charge, who treats his customers in such a vulgar way, but the owner should know. I did nothing to be so disrespected and am appalled at the behavior of this "manager, Sean."
While unloading the contents of my vehicle into my storage unit, Sean pulled in, beat his hand against the rear window of my vehicle and came up to me, he threatened to have my vehicle towed (I had been there a few hours to organize my things in the unit), he accused me of living in my storage unit, lying to him and said that I wasn't doing storage related things & to get off the property and then told me "leave a bigger mess for him!" This man would not even let me speak! Every time I tried to tell him that I was unloading my vehicle, he cut me off!
Great staff , Manager showed me several sizes before i rented , fair prices and i was able to drive right up to the space , forgot to pick up a lock and they provided one free for use , cool
Good location , close to airport worked well , nice spot for my car , taxi pick up , would use again
Worst company I have I ever dealt with. Unresponsive of phone calls for 2 months now. Been trying to return my keys and get deposit but they do not answer there phone calls. I don't recommend.
Colonial Self Storage Llc is a US Storage based in Traverse City, Michigan. Colonial Self Storage Llc is located at 1057 W South Airport Rd, Traverse City, MI 49686, USA.
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