I've rented boats from ABR for many years. Joe and his team are great to work with and make the whole boating experience fun and easy. I can't wait to return to Traverse City and get out on one of Joe's boats again next summer!!
called on was a dick!! Never call these guys again
We rented a ski boat from ABR on 8/13/14. The reservations and delivery process to Lake Ann went well. The first indication of a problem was the difficulty ABR's delivery person had when trying starting the engine, and keeping it running. These problems continued for us throughout the day. The key issue was the lack of engine power. A 125hp inboard should be able to easily pull an experienced skier up and out of the water. This boat could not, and even struggled to plane out when tubing. Take a look at ABR's website - it touts "new 2007 Glastron ski boats." Mine had 600 hrs on it and was obviously in need of an overhaul. ABR was unresponsive to my follow-up email. OTOH, the boat was spotless, they gave us a couple extra hours, and we had a great time cruising and tubing.
We rented a ski boat for a day and had a blast. Jonah the delivery driver, was prompt and showed us how to use everything. I only wish we rented it for the whole weekend instead of just one day.
My family recently had a reunion near Elk Lake. We decided to use American Boat Rentals for a day out on the lake. We rented a pontoon on a Thursday for $450 which we felt was a bit high for a mid week rental, but we all really wanted to get out on the water. The boat was delivered to the Elk Rapids marina at 9 a.m. And after a lengthy instruction time and boat check over my cousin drove the boat from the marina to the dock of our lake rental. We shut off the boat to load everyone up and as we prepared to leave the boat would not start. The ignition actually FELL OUT and back behind the dash area. We called ABR to tell them what had happened and they send someone to fix the boat. But even after they fixed the ignition we still couldn't start the boat. As it turns out our battery connection was bad as well. This whole situation took 3 hours to resolve, and we were unable to get out on the lake until after noon. The next day my aunt called the owner Joe to see what compensation he could give us. After a long breakdown of all the fees he said he could only reimburse us $25 for our loss of rental time. My whole family and I were disgusted by how poorly the boat was maintained as well as the terrible customer service.
American Boat Rentals is a US Point Of Interest based in Traverse City, Michigan. American Boat Rentals is located at 5086 Jacks Trail, Traverse City, MI 49684, USA.
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